Contact Us
Got a question about one of the casinos we've covered, spotted something that needs updating, or want to flag a slow payout we should look into? This is where to send it. We read every message that comes in, even if it takes us a little while to reply to all of them.
How to reach us
The quickest way to get hold of the Best Casinos Canada team is by email at [email protected]. Tell us as much detail as you can — which casino it relates to, what happened, and any dates or screenshots that help explain it. We generally aim to get back to readers within a couple of business days.
What we can help with
- Questions about how we rate and rank Canadian online casinos, including our focus on payout speed
- Corrections or updates to information on a casino review — bonus terms change often, and we'd rather fix an error than leave it live
- Your own experience with a casino's withdrawal times, customer support, or games library
- General feedback on the site, or suggestions for casinos or topics you'd like us to cover
- Media or partnership enquiries
What we can't help with
We're an independent review and comparison site, not a casino operator. That means we can't process withdrawals, access your account, verify your identity documents, or resolve a dispute directly with a brand — those requests need to go to the casino's own support team, usually via live chat or email from your account dashboard. If a casino you're playing at is taking longer than advertised to pay out, contacting their support first and keeping a record of the conversation is the fastest route to a resolution.
If you're concerned about your own gambling habits or those of someone close to you, our responsible gambling page has resources and support options rather than something we can address by email.
Why your feedback matters here
Fast, reliable payouts are the whole point of this site, and the best evidence of that comes from players, not marketing pages. When a reader tells us a withdrawal took longer than a casino's terms suggested, or that a promised payment method wasn't actually available at checkout, that goes straight into how we reassess a listing. It's one of the reasons our rankings get revisited rather than set once and forgotten.
Before you write in
A few things that usually save everyone time:
- Check the casino's own terms and conditions page first — many payout delays come down to pending verification (KYC) rather than a fault with the casino
- Have your account details and any correspondence with the casino's support team ready to reference
- If your question is about a specific brand's bonus terms, let us know the exact offer name so we can check it against our current data
- For anything about who we are or how the site is run, our About Us page and Terms and Conditions cover most of the background questions we get asked
Whether it's a quick correction or a longer piece of feedback, we'd rather hear from you than have inaccurate information sit on the site. Drop us a line at [email protected] whenever something needs our attention.